# Sentinova

> Sentinova adds intelligence to local business data and to how those businesses talk to their customers. It monitors customer reviews from Google Business
> Profile, Yelp, and OpenTable, scores the sentiment of each review, drafts context-aware
> replies the owner approves, and produces monthly reports that explain what customers
> consistently praise or complain about.

## What Sentinova is for

- **Data-driven decisions** — Sentinova scores and counts what customers actually say, then reports it monthly — so an owner decides on staffing, hours, pricing, or a menu item from measured evidence instead of a feeling about last weekend.
- **Better customer communication** — Sentinova drafts a reply to every Google review that is timely, professional, and personal to that reviewer — not a template — and the owner approves it before it posts. Reputation improves because the responding actually happens, consistently.

The result is a local business that knows what its customers think and answers them properly, every time.

Sentinova is software-as-a-service, sold by monthly subscription. Sign-in is via
Google sign-in. Website: https://sentinova.co

## What Sentinova does

- **Review aggregation** — Pulls reviews from Google Business Profile, Yelp, and OpenTable into one dashboard, each linking back to the original review.
- **Sentiment analysis** — Scores every review as positive, neutral, or negative with a confidence value, so recurring complaints are measurable rather than anecdotal.
- **AI reply drafting** — Drafts a reply for each review, matched to its star rating and to the specific issue or compliment the reviewer raised.
- **Owner approval** — Nothing publishes automatically. The owner edits and approves every reply before it posts under the business name.
- **Monthly reports** — Summarizes sentiment trends for the month and lists the operational changes the reviews point to.
- **Review monitoring** — Tracks incoming reviews across connected platforms and surfaces negative sentiment as it arrives.
- **Report translation** — Translates monthly reports, including Turkish, Spanish, French, and German.

## Who it is for

Any local business with a Google Business Profile — that is, any business that appears on
Google Maps and can receive Google reviews. Sentinova is not industry-specific.
Examples span restaurants and cafés, dentists and medical practices, salons, spas and med
spas, plumbers, electricians and HVAC contractors, auto repair shops, limo and car
services, gyms and studios, law and accounting firms, veterinary clinics, hotels, retail
shops, and contractors.

Restaurants receive the deepest coverage: they are the one category that also collects
reviews on OpenTable, and their monthly report breaks out diner-specific themes such as
dishes, wait and seating times, and named servers. There is no restaurant surcharge and no
separate restaurant plan.

Current customers cluster in restaurants, plumbers, auto repair shops, limo and car services.
Sentinova is sold to single-location and small multi-location operators rather than
enterprise chains.

## Review platforms supported

- **Google Business Profile** — All plans
- **Yelp** — Growth and Pro
- **OpenTable** — Growth and Pro

Not supported: Facebook, TripAdvisor, Angi, Thumbtack, HomeAdvisor, and delivery-app
reviews.

## Pricing

All plans are monthly subscriptions in USD, billed through Stripe, with a
14-day free trial that requires no credit card. There is no annual contract.

| Plan | Price | Platforms | AI replies | Locations |
|---------|-------------|---------------------------------------------|---------------------|-----------|
| Starter | $29.00/mo | Google Business Profile only | Up to 10 per month | 1 |
| Growth | $49.49/mo | Google, Yelp, OpenTable | Higher volume | 1 |
| Pro | $99.99/mo | Google, Yelp, OpenTable | Highest volume | 1 or more |

## What Sentinova does not do

- It does not post replies automatically. Every reply is drafted and then edited and
  approved by the business owner before publishing.
- It does not remove, hide, or suppress reviews. Only the review platform can remove a
  review, and only for a policy violation.
- It does not generate, solicit, or incentivise reviews.
- It does not manage business listing information (hours, address, categories, photos).
- It does not provide SMS, webchat, surveys, or payment collection.

## Customer reviews

Sentinova's Google Business Profile holds 3 reviews with a
5.0 average rating (verified 2026-10-04).
Profile: https://maps.google.com/?cid=11288647785174571440

> "I’m so happy with Sentinova! It keeps me on top of customer messages and helps me respond nicely and on time. The reports are super helpful, and I can clearly see how my business is improving. Having full visibility into customer conversations is a game changer."
> — Farm and Vine Bistro, 5/5, September 2026

> "I’ve been incredibly impressed with the service from Sentinova and the attention they gave to my restaurant’s growth goals. Their team delivered smart, effective strategies that immediately helped improve our local visibility and customer engagement. Over the last two months, our restaurant foot traffic has increased by 20%, and we’ve noticed a clear boost in repeat customers as well. If you want a marketing partner that genuinely delivers measurable results, I highly recommend them."
> — Sinan Onalan, 5/5, May 2026

These are reproduced verbatim. Sentinova publishes no testimonial it cannot link to a
public review.

## Frequently asked questions

### What is Sentinova?
Sentinova is an AI review management platform for local businesses. It collects reviews
from Google, Yelp, and OpenTable, analyzes the sentiment of each one, drafts a reply for
the owner to approve, and reports monthly on what customers are reacting to.

### What kinds of businesses can use Sentinova?
Any business with a Google Business Profile. It is not restaurant-only and not
industry-specific; restaurants simply get additional OpenTable coverage and diner-specific
reporting.

### Which review platforms does Sentinova support?
Three: Google Business Profile, Yelp, and OpenTable. Google is available on every plan.
Yelp and OpenTable require the Growth or Pro plan.

### How much does Sentinova cost?
Three monthly plans: Starter at $29.00/mo, Growth at
$49.49/mo, and Pro at $99.99/mo. Starter covers Google
reviews only with up to 10 AI-drafted replies per month. Billing is handled by
Stripe and plans can be changed from account settings.

### Does Sentinova post replies automatically?
No. Sentinova drafts a reply for each review and the business owner reviews, edits, and
approves it before it is published. The owner keeps editorial control over every response
that goes out under their business name.

### Can Sentinova remove a bad review?
No, and no software can. Only the platform removes reviews, and only when a review breaks
that platform's policy.

### How do I sign up for Sentinova?
Sign in with a Google account at https://sentinova.co, then connect your business listing during
onboarding. The 14-day trial requires no credit card.

### What languages does Sentinova support?
The interface is English. Monthly reports can be translated, with support including
Turkish, Spanish, French, and German.

## Key facts

- Product name: Sentinova
- Category: AI review management and sentiment analysis software (SaaS)
- Website: https://sentinova.co
- Sales contact: sales@sentinova.co
- Support hours: Monday–Friday, 9am–6pm ET
- Authentication: Google sign-in
- Payment processor: Stripe
- Supported review sources: Google Business Profile, Yelp, OpenTable
- Industry scope: any local business with a Google Business Profile
- Pricing range: $29.00–$99.99 per month
- Free trial: 14 days, no credit card
- Replies auto-posted: no — owner approval required

## Canonical URLs

- Home: https://sentinova.co/
- Customer reviews: https://sentinova.co/customer-reviews
- FAQ: https://sentinova.co/faq
- How it works: https://sentinova.co/how-it-works
- Pricing: https://sentinova.co/pricing
- AI review management: https://sentinova.co/ai-review-management
- AI review responses: https://sentinova.co/ai-review-responses
- Google review management: https://sentinova.co/google-review-management
- Local business reputation management: https://sentinova.co/local-business-reputation-management
- OpenTable review management: https://sentinova.co/opentable-review-management
- Review sentiment analysis: https://sentinova.co/review-sentiment-analysis
- Yelp review management: https://sentinova.co/yelp-review-management
- Auto repair shops: https://sentinova.co/auto-repair-reputation-management
- Limo & car services: https://sentinova.co/limo-service-reputation-management
- Plumbers: https://sentinova.co/plumber-reputation-management
- Restaurants: https://sentinova.co/restaurant-reputation-management
- How to respond to Google reviews: https://sentinova.co/how-to-respond-to-google-reviews
- How to respond to negative reviews: https://sentinova.co/how-to-respond-to-negative-reviews
- Best software for restaurants: https://sentinova.co/best-reputation-management-software-for-restaurants
- Sentinova vs Birdeye: https://sentinova.co/sentinova-vs-birdeye
- Sentinova vs Podium: https://sentinova.co/sentinova-vs-podium
- Sentinova vs Yext: https://sentinova.co/sentinova-vs-yext