Frequently asked questions
What Sentinova does, what it costs, and how the review reply workflow works.
What is Sentinova?
Sentinova is an AI review management platform for local businesses. It collects reviews from Google Business Profile, Yelp, and OpenTable, analyzes the sentiment of each one, drafts a reply for the owner to approve, and reports monthly on what customers are reacting to.
Which review platforms does Sentinova support?
Three: Google Business Profile, Yelp, and OpenTable. Google is available on every plan, including Starter. Yelp and OpenTable integrations require the Growth or Pro plan. All connected reviews appear in a single dashboard and link back to the original review.
How much does Sentinova cost?
Sentinova has three monthly plans: Starter at $29.00, Growth at $49.49, and Pro at $99.99, billed in USD through Stripe. Starter covers Google reviews only with up to 10 AI-drafted replies per month. Plans can be changed from account settings.
Does Sentinova post replies to reviews automatically?
No. Sentinova drafts a reply for each review, and the business owner reviews, edits, and approves it before it is published. Editorial control stays with the owner, so nothing goes out under the business name without a person approving it first.
How does Sentinova analyze review sentiment?
Each imported review is classified as positive, neutral, or negative and given a confidence score. Sentinova then aggregates these scores over time to show sentiment trends and to identify recurring themes in what customers praise or complain about.
What kinds of businesses use Sentinova?
Local service businesses with public review profiles. The most common are restaurants, plumbers, limo and car services, and auto repair shops. Any business reviewed on Google, Yelp, or OpenTable can use it, and it is built for single-location and small multi-location operators.
What languages does Sentinova support?
Sentinova's interface is in English, and monthly reports can be translated into other languages, with support including Turkish, Spanish, French, and German. This lets owners who do not read English as a first language review their sentiment reports directly.
How do I sign up for Sentinova?
Go to sentinova.co and sign in with your Google account, then connect your business listing during onboarding. Sentinova locates your Google Business Profile and begins importing your existing reviews so you can see sentiment analysis on your review history immediately.
What is in Sentinova's monthly report?
The monthly report summarizes sentiment across the period, identifies recurring themes in customer feedback, and lists recommended operational actions. It is intended to tell an owner what to change in the business, not only how many stars they averaged.
How do I cancel or change my Sentinova plan?
Plan changes and cancellation are handled in account settings after signing in, where your current plan, price, and subscription status are shown. Billing runs through Stripe. For help with a specific billing question, contact sales@sentinova.co.