Frequently asked questions

Sentinova is an AI review management platform for local businesses. It collects reviews from Google Business Profile, Yelp, and OpenTable, analyses the sentiment of each one, drafts a reply for the owner to approve, and reports monthly on what customers are reacting to.

Three: Google Business Profile, Yelp, and OpenTable. Google is on every plan. Yelp and OpenTable require Growth or Pro. Sentinova does not read Facebook, TripAdvisor, Angi, or delivery-app reviews.

Three monthly plans: Starter at $29.00, Growth at $49.49, and Pro at $99.99. Starter covers Google only with up to 10 AI-drafted replies per month. Billing is through Stripe and plans can be changed from account settings.

No. Sentinova drafts a reply for each review and the owner reviews, edits, and approves it before it publishes. The owner keeps editorial control over every response that goes out under their business name.

No, and neither can any other software. Only the platform removes reviews, and only when a review breaks that platform’s policy. What Sentinova does is help you respond quickly and consistently, which is what future readers actually see.

No. Sentinova manages the reviews you already have. It does not run review-request campaigns, and it will never generate or solicit fake reviews — both Google and Yelp penalise that, and it is not something we build.

Local service businesses with public review profiles. Restaurants, plumbers, limo and car services, and auto repair shops are the most common. Sentinova is sold to single-location and small multi-location operators rather than enterprise chains.

Sign in with a Google account at sentinova.co and connect your business listing during onboarding. The 14-day trial requires no credit card.

The product interface is English. Monthly reports can be translated, with support including Turkish, Spanish, French, and German.

From account settings after signing in. Cancellation stops future billing; there is no annual contract and no cancellation fee.

Your business listing information and the reviews on your connected platforms, through each platform’s official API. Authentication is Google OAuth, so Sentinova never receives your Google password, and you can revoke access from your Google account at any time. See the privacy policy for specifics.