Restaurant reputation management

Sentinova is built for exactly this combination. It is the reason the product supports Google Business Profile, Yelp, and OpenTable rather than a longer list of platforms a restaurant does not use: those three are where restaurant reviews actually land.

Sentinova imports reviews from all three into one queue, scores each as positive, neutral, or negative, drafts a reply matched to the specific complaint or compliment, and reports monthly on the themes diners repeat. Growth at $49.49 per month covers all three platforms for one location.

No. Sentinova works for any local business with a Google Business Profile — clinics, salons, contractors, car services, retail. Restaurants get more on top: OpenTable coverage, and a monthly report that breaks out dishes, wait and seating times, and named servers. See reputation management for local businesses if you are not a restaurant.

A restaurant accumulates reviews faster than almost any other local business, on three platforms at once, and a diner choosing between two places reads the owner replies as a signal of how the restaurant handles problems. An unanswered 1-star review about a 40-minute wait is read by every person comparing you to the restaurant next door.

Across restaurant reviews the recurring negative themes are wait and seating time, service attentiveness, food temperature and consistency, noise level, and price relative to portion. The value of scoring reviews rather than reading them is that it tells you which of those is actually yours, and how often it comes up.

Most reputation platforms are built for enterprise multi-location brands and priced accordingly, with review generation, surveys, listings management, and messaging bundled in. Sentinova deliberately does one job for single-location and small multi-location operators: read the reviews you already have on Google, Yelp, and OpenTable, tell you what they mean, and draft the replies. See the comparison pages for how to evaluate that trade-off.

Yes — that is the primary customer. Growth at $49.49 per month covers one location across Google, Yelp, and OpenTable.

Yes. OpenTable is included on Growth and Pro. Sentinova scores each diner review and drafts a reply you approve.

No, but the reviews worth answering first are the negative ones and the detailed positive ones. Sentinova sorts negative-sentiment reviews to the top of the queue rather than showing everything in date order.