SentinovaWhat is Sentinova?
Sentinova is an AI review management platform for local businesses. It aggregates reviews from Google Business Profile, Yelp, and OpenTable, classifies each review’s sentiment with a confidence value, drafts a contextual reply for the owner to approve, and reports monthly on what customers repeatedly praise or criticise.
How does Sentinova work, step by step?
You sign in with Google and connect your business listing. Sentinova imports your review history, scores each review, and drafts a reply per review. You edit and approve replies in the dashboard. Once a month you receive a report on sentiment trends and recommended actions.
- Connect — Sign in with Google. Sentinova locates your Google Business Profile during onboarding; Yelp and OpenTable are added on Growth and Pro.
- Import — Your existing reviews are pulled in, not just new ones, so the first report has history to work from.
- Analyze — Each review is scored positive, neutral, or negative with a confidence value.
- Draft — A reply is generated per review, matched to the rating and the specific point raised.
- Approve — You edit and approve. Nothing publishes under your business name without your sign-off.
- Report — A monthly report summarises sentiment trends and lists the operational changes the reviews point to.
What Sentinova does
- Review aggregation — Pulls reviews from Google Business Profile, Yelp, and OpenTable into one dashboard, each linking back to the original review.
- Sentiment analysis — Scores every review as positive, neutral, or negative with a confidence value, so recurring complaints are measurable rather than anecdotal.
- AI reply drafting — Drafts a reply for each review, matched to its star rating and to the specific issue or compliment the reviewer raised.
- Owner approval — Nothing publishes automatically. The owner edits and approves every reply before it posts under the business name.
- Monthly reports — Summarizes sentiment trends for the month and lists the operational changes the reviews point to.
- Review monitoring — Tracks incoming reviews across connected platforms and surfaces negative sentiment as it arrives.
- Report translation — Translates monthly reports, including Turkish, Spanish, French, and German.
What does setup require?
A Google account that manages your Business Profile. There is nothing to install, no code to add to a website, and no card required to start the 14-day trial. Setup is signing in and selecting your listing.
Does Sentinova need my Google password?
No. Authentication is Google OAuth: you sign in with Google directly and Sentinova receives a scoped access token. Sentinova never sees or stores your Google password, and you can revoke access from your Google account at any time.
What happens after the free trial?
The trial runs 14 days with no credit card. At the end you choose a plan — $29.00/mo, $49.49/mo, or $99.99/mo — billed monthly through Stripe. You can change or cancel the plan from account settings.
Frequently asked questions
How long does setup take?
A few minutes. The longest part is choosing the right listing if your Google account manages several.
Can I use Sentinova on a phone?
Yes. The dashboard is a web app that works in a mobile browser, which is where most owners approve replies.
What if I manage more than one location?
Starter and Growth cover one location. Pro at $99.99 per month covers higher volume and more than one location. Email sales@sentinova.co for a larger multi-location setup.
Related pages
Last reviewed 2026-10-04 by Sentinova. Pricing and platform coverage on this page reflect the live product; email sales@sentinova.co to confirm anything before you cite it.